Nortel BCM Call Center - Basic and Professional

Business Communications Manager has three feature-rich Call Center solutions: Basic Call Center, Professional Call Center, and Multimedia Call Center. For smaller, informal Call Centers, Basic Call Center supports 2 skillsets and 10 active agents. Professional Call Center is targeted for larger, more formal Call Centers with 50 available skillsets and up to 80 active agents. Multimedia Call Center enables access to Basic or Professional Call Center from a Web site.

Key Features:

- Basic Call Center, Professional Call Center, and Multimedia Call Center are keycoded options on Business Communications Manager requiring no additional hardware.
- Skill-based routing directs the caller to the appropriate support person for large call center functionality in a small business.
- Intelligent Routing based on source, destination, or caller input allows calls to be handled more efficiently.
- Real-time and historical reporting provide accurate detailed reports for the Call Center Supervisor available with Call Center Reporting.
- Choice of software or hardware wallboard offer support for traditional or advanced Call Centers with reporting.

Features & Benefits

• Supports up to 100 users
• DMZ port supports secure external access
• Prevents denial-of-service hacker attacks such as Ping of Death, SYN Flood, LAND Attack, IP Spoofing, Teardrop, and Bonk
• Applications can be blocked or enabled only from trusted sites
• Single IP address for all users reduces costs and increases security
• Preconfigured for easy installation
• Easily customizable using a Web interface
• Web-based management using standard browser
• Optional Web Site Filter and VPN upgrade